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Repair Responsibilities

Who is responsible for repairs?

An A-Z of repairs.

Synergy Housing Group is responsible for most of the repairs to your home.  There are some items which you are responsible for and other items which, although we will respond, you may have to pay for the cost of the repair where the damage was caused by negligence.

 

The following table shows who is responsible for what:

 

Repairs Synergy Tenant Exceptions

Back Boiler

Repair Responsibilities    

Balconies

Repair Responsible For    

Banister (internal)

Repair Responsible For  

Unless removed by tenant

Baths

Repair Responsible For

   

Bin Shelters

Repair Responsible For    

Brick/Block Work

Repair Responsible For    

Ceilings

Repair Responsible For    

Chimney Stacks

/Pots / Cowls

Repair Responsible For    

Chimney Sweeping

  Repair Responsible For 

Blocked flues causing fire hazard

Cistern

Repair Responsible For    

Clothes Posts

Repair Responsible For  

where supplied by Synergy

Coal Bunkers

Repair Responsible For  

Retaining boards of an internal store

Communal Areas to Flat

Repair Responsible For    

Cupboards

Repair Responsible For    

Damp-proof Courses

Repair Responsible For    

Decoration (internal)

  Repair Responsible For  

Doorbell

  Repair Responsible For

Unless run off main electricity and installed by us

Doors to Communal Areas

Repair Responsible For    

Doors / Door Fittings (external)

Repair Responsible For    

Door Locks (including bathroom door)

  Repair Responsible For

Where the tenant has lost or broken the key

Downpipes / Rain / Soil

Repair Responsible For    

Drainage (including blockage's)

Repair Responsible For  

Unless caused by tenant misuse

Driveways

Repair Responsible For  

where part of a pedestrian access to house or provided by Synergy

Drying Areas

Repair Responsible For    

Electric Heaters (provided by Synergy)

Repair Responsible For    

Electric Plugs

   Repair Responsible For  

Electric Wiring / sockets / Switches

Repair Responsible For    

Entry Systems

Repair Responsible For    

Fences

Repair Responsible For  

Where they have been provided by Synergy

Fire Baskets / Grates / Surrounds

  Repair Responsible For  

Fire (electric and gas - provided by Synergy)

Repair Responsible For    

Fireplace Tiles

Repair Responsible For  

Unless caused by misuse

Floorboards

Repair Responsible For    

Foundations

Repair Responsible For    

Furnishings (provided by Synergy)

Repair Responsible For    

Fuse Box / ELCB / Fuses / MCB / RCD

Repair Responsible For    

Fuse / Plug / Spur

  Repair Responsible For  

Garages

Repair Responsible For  

Garages erected by tenants

Garden Sheds

  Repair Responsible For

Unless provided by Synergy

Central Heating Pipes / Radiators / Unauthorised Timer / Thermostats / Pumps / etc

Repair Responsible For  

Installations and those not adopted for maintenance, and bleeding radiators

Gas Safety Checks

Repair Responsible For  

Annual access to your home is essential

Greenhouses

  Repair Responsible For  

Glass

Repair Responsible For  

damage to glass caused by tenants

Gutter Repairs

Repair Responsible For    

Handrails (external)

Repair Responsible For    

Hatch to Loft (Communal or individual)

Repair Responsible For     

Immersion Heaters

Repair Responsible For    

Keys (replacement)

  Repair Responsible For  

Kitchen (fittings and worktops)

Repair Responsible For    

Lights (bulbs)

  Repair Responsible For  

Lighting (pendants and roses)

Repair Responsible For    

Overflow Pipes

Repair Responsible For    

Painting (external)

Repair Responsible For    

Painting (internal)

  Repair Responsible For  

Parking Area (communal)

Repair Responsible For    

Path to Main Access

Repair Responsible For    

Path to Garden

  Repair Responsible For  

Paths (communal)

Repair Responsible For  

Communal access

Plaster and Plasterboard

Repair Responsible For    

Porch

Repair Responsible For    

Retaining Walls

Repair Responsible For    

Roof / Roof Tiles / Slates / Roof Lights

Repair Responsible For    

Ropes for Clothes Lines

  Repair Responsible For  

Rotary Clothes Dryers

  Repair Responsible For

Where provided by Synergy

Roughcast

Repair Responsible For    

Shower Unit

Repair Responsible For  

Where provided by Synergy

Sink Base Unit

Repair Responsible For    

Sink Bowl and Drainer

Repair Responsible For    

Skirting Boards

Repair Responsible For    

Smoke Detectors (mains)

Repair Responsible For    

Smoke Detectors (battery)

  Repair Responsible For  

Soft Furnishings (provided by Synergy)

Repair Responsible For    

Stairs (communal or internal)

Repair Responsible For    

Stair Lighting (flats)

Repair Responsible For    

Steps

Repair Responsible For    

Taps

Repair Responsible For    

TV Aerials / Dishes

  Repair Responsible For 

Communal blocks

Ventilators

Repair Responsible For  

Unauthorised installation

Wash and Hand Basin

Repair Responsible For  

Damage to sanitary ware caused by tenant

Waste Plugs / Chains to Basin / Bath / Sink 

  Repair Responsible For  

Water Heating

Repair Responsible For   

Unauthorised installation

Water Supply

Repair Responsible For    

WC

Repair Responsible For  

Damage to glass sanitary ware caused by tenant

Window Frames / Sills / Fittings

Repair Responsible For    


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