Leaflets

Tenant Handbook Leaflets

About Us

Introduction to the Synergy Housing Group (PDF 620KB)

Information about the Synergy Housing Group.

Service Standards (PDF 665KB)

Information about our service standards and our promises to you.

Translation and Alternative Formats Offered (PDF 1,104KB)

Information about translations and alternative formats offered.

Equality and Diversity (PDF 632KB)

Information about equality and diversity and our promises to you.

Compliments, Comments and Suggestions (PDF 625KB)

Information about compliments, comments and suggestions.

Your Right to Information (PDF 612KB)

Information about your right to information.

Useful Contact Numbers (PDF 683KB)

Information which you will find useful throughout your tenancy with the Synergy Housing Group.

Your Tenancy

Your Tenancy with Synergy Housing Group (PDF 636KB)

Information about your tenancy with Synergy Housing Group.

Neighbourhood Management (PDF 625KB)

Information about neighbourhood management.

Anti-Social Behaviour (PDF 641KB)

Information about antisocial behaviour.

Security and Home Contents Insurance (PDF 618KB)

Information about security and home contents insurance.

Shared Ownership (PDF 617KB)

Information about shared ownership.

How You  Can Play a Part

Getting Involved (PDF 630KB)

Information about getting involved.

Your Rent

Your Rent and Other Charges (PDF 626KB)

Information about your rent and other charges.

Money Problems and Debt (PDF 616KB)

Information about money problems and debt.

Maintaining Your Home

Repairs (PDF 640KB)

Information about our repairs service.

Repair Responsibilities (PDF 625KB)

Information about repair responsibilities.

Improving Your Home

Improving and Adapting Your Home (PDF 797KB)

Information about improving and adapting your home.

Gas Servicing (PDF 612KB)

Information about gas servicing.

Condensation and Energy Advice (PDF 620KB)

Information about condensation and saving energy.

Care and Support Services

The Role of Support Staff (PDF 612KB)

Information about the role of support staff.

Sheltered Housing (PDF 621KB)

Information about Sheltered Housing.

Extra Care Housing (PDF 634KB)

Information about Extra Care Housing.

Housing Related Support (PDF 385KB)

Information on how we can help YOU get free support if you are experiencing housing difficulties.

Moving On

Ending Your Tenancy (PDF 262KB)

Information about ending your tenancy.

Mutual Feedback (PDF 612KB) 

Information about mutual exchanges.

Golden Goodbye

The golden goodbye

Void Standard

Maintaining your home

Other Leaflets

Swine Flu Poster

(457KB) Contains contact information for questions.

Gas Servicing Leaflet (PDF 170KB)

Value for Money - Gas Servicing

Aids and Adaptations Leaflet (PDF 217KB)

Value for Money - Aids and Adaptations

Management of Leasehold and Shared Ownership Leaflet (PDF 305KB)

Value for Money - Management of Leasehold and Shared Ownership

Voids Leaflet (PDF 195KB)

Value for Money - Voids

Response Repairs Leaflet (PDF 246KB)

Value for Money - Response Repairs

Neighbourhood Renewals Leaflet (PDF 356KB)

Value for Money - Neighbourhood Renewals

Adobe Acrobat

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