Synergy News For Residents

5/13/2009

United For Excellence, A Blueprint For Change

Welcome from the Chairs

Welcome to this special newsletter for all Synergy residents. We have decided to produce a single newsletter for all of the Group’s residents as we want to ensure that everyone receives the same information at the same time across the Synergy Group which includes East Dorset Housing Association (EDHA), Purbeck Housing Trust (PHT) and Weymouth & Portland Housing (WPH).

We have been through a lot in that time shaping the groupand looking closely at the way that we work together.We found out last year that services to our customers were less than satisfactory. Inspections at PHT by the Audit Commission and later mock inspections at EDHA and WPH showed us that we have a long way to go to achieve excellent services in the next 3 years. That is our goal and we need to make some radical changes if we are to deliver that goal for you.

All boards have now agreed in principle a Blue Print for Change. Its central goal is 'United for Excellence' which we think sums it all up quite well. We have looked closely at all of the changes proposed and summarised in this newsletter and we believe that they are the best way forward. They do not affect your status as a tenant or a leaseholder as your landlord will not change. We do however intend to shake up the way we deliver services to you and the way that we give you opportunities to be involved and have a greater say in what we do and how we do it.

Synergy Newsletter For Residents