Service Standards
We are committed to providing the highest possible standards of
service delivery to all residents of the Synergy Housing Group,
which includes East Dorset Housing Association, Purbeck Housing
Trust and Weymouth & Portland Housing.
This information sets out in detail the Group's customer service
standards and what you can expct from us as your landlord. We
intend to regularly monitor our performance against these to ensure
we meet our obligations to you and continue to improve.
Please do contact us if you have any comments about these
standards or if you have any suggestions on additional standards
against which you feel we should be measured.
The Service Standards we currently monitor
are:
- Access and Customer Care
- Resident Involvement
- Estate Management
- Grounds Maintenance
- Repairs and Gas Servicing
- Lettings (void properties)
- Supported Housing
- Careline, Lifeline and Telecare Service
- Careline Community Alarm Service
- Complaints
- Rents
- Anti-Social Behaviour
- Asset Management and Planned Maintenance
- Planned Improvements and Key Maintenance Elements
- Aids and Adaptations
Making Sure we Keep to the Service Standards
We will keep a close watch on performance to ensure we deliver
to our service standards and that they are high enough. We
will collect evidence to test how well we are performing and will
regularly report the findings to the Board, Residents Panels and
forums, on our websites and in our newsletters. We will
compare our service with other housing associations that already
offer an excellent service and learn from them how we can
improve.