 Purbeck
Careline Community Alarm Service has been in operation since 1989 and provides
a range of services to both individuals and corporate clients across the
county. The service has twice been awarded the prestigious Charter Mark from the Home Office for excellence in service delivery to all it’s clients. Careline has ISO 9001 Accreditation for all procedures.
Who Uses a Community Alarm?
| Individuals |
Small Businesses |
Corporate Businesses |
| Landlords |
Lone Workers |
Holiday Home Owners |
The technology and equipment we use has such a wide range of applications that it enables us to help protect both people and property.
Individuals
The Careline provides peace of mind for people their own homes. The 24 hour 365
day monitoring service gives people the freedom to live life independently
knowing that they can obtain assistance when needed. The service is available
to anyone who feels at risk in their own home because of age, disability,
isolation, illness, victimisation, domestic violence or vulnerability.
Independence Through Technology
If you would like to know more about the Community Alarm Service, we will be
pleased to send you further information and/or arrange a free demonstration in
your own home.
Purbeck Careline working in partnership to help people maintain and enjoy their
independence
Cost of the Service
- Full Installation £15.72 per month (Excluding VAT)
- Full Installation £18.47 per month (Including VAT)
- Extra pendants are available at a cost of £1:06 per week
Customer Satisfaction
Our customers are surveyed regularly to ensure customer satisfaction. On a recent survey 96.8% of our customers expressed their satisfaction with the service. 91% found the staff polite, 86.6% felt their calls were answered promptly, 88% found the staff calm and efficient and 87% felt that the service was personal and professional.
Small Business
There are many small business, particularly those which have public access, who
benefit from having a Lifeline unit installed in their premises. It has several
major benefits
-
it enables staff to work safely knowing they can get assistance in the event of
an incident;
-
employers have a duty of care for the health and safety of their employees and
a Lifeleine unit is invaluable where staff work alone or in a remote location;
-
a range of sensors can now be added to the basic unit i.e. smoke and flood
detectors, pressure mats, gas detectors etc. Helping business’s protect
people and property.
Corporate Business
The Careline provides a range of services to organisations both locally and
nationally - these cover Out–of- Office Hours emergency repairs
reporting, Community Alarm and Sheltered Housing Monitoring, Telecare, Lone
Worker and Staff safety services.
Purbeck Careline working in partnership to help people and business thrive in
the community
Lone Worker Monitoring Service
Purbeck Careline also provides a Lone Worker Monitoring Service which utilises any mobile phone service, so there is no need for a large capital outlay. This service enables organisations to fulfil their duty of care under Health and Safety and for staff to have a safety net in the event of a problem. If you would like to have further details on this please call Andy Wigley on 01929 558454.
How the Service Works
The service works via the special alarm unit connected to the telephone line.
The alarm unit has a built in button, which can be pressed to obtain
assistance, alternatively the alarm can be activated by a remote pendant which
is worn around the neck or on a wrist band. The range of the pendant allows use
around the house and garden.
The person requiring assistance presses the built in alarm button or the body
worn pendant, this sends signals down the telephone line to the alarm centre
where the specialist equipment is able to automatically tell staff who the call
is coming from.
Purbeck Careline uses the most up-to-date technology for receiving calls, a
Tunstall Telecom PNC 4 Hosted system and is a reference site for the company.
While service provision is dependant upon technology the staff haven’t
lost sight of the importance of providing a professional yet personal service
to all who are linked. The alarm call is answered by one of the highly trained
operators who will be able to talk to the caller without them having to lift
the telephone receiver. In an emergency, the operator will contact the
appropriate services or people.
Alarms are often triggered by accident. The operator will enquire after the
callers well-being and once satisfied that they do not require assistance,
close the call.
The Careline is a member of the Telecare Services Association and has recently recived accreditation which provided confirmation that the service fully complies with the requirements of all three of the Association's Code of practice :- The Strategic Framework, Telecare Calls handling Operational Requirements and Telecare Installation Operational Requirements.
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